FAQ

Frequently Asked Questions​

Explore commonly asked questions to enhance your experience with El Mago del Oro. If you don’t find what you’re looking for, feel free to reach out to our team for personalized assistance. Your journey to exceptional jewelry begins here.**

El Mago del Oro stands out for its rich legacy of craftsmanship and expertise in creating custom-designed jewelry. Our commitment to personalized service, coupled with a diverse selection of precious metals and gemstones, sets us apart as a unique destination for discerning clients.

Absolutely! We specialize in crafting bespoke jewelry tailored to your preferences. From engagement rings to family heirlooms, our skilled artisans work closely with you to bring your vision to life.

El Mago del Oro works with a range of precious metals, including sterling silver and gold. Our commitment to quality ensures that each piece not only boasts a stunning design but also stands the test of time.

Our expertise extends to various precious gemstones, such as diamonds, emeralds, rubies, moissanite, and cubic zirconia. We offer a diverse selection to cater to different tastes and preferences.

The customization process begins with a consultation where you can share your ideas and preferences. Our team will work closely with you, providing sketches or digital renders, and once the design is approved, we proceed with crafting your unique piece.

Yes, El Mago del Oro provides comprehensive jewelry repair services. Whether it’s resizing, stone replacement, or general maintenance, our skilled craftsmen are here to ensure your pieces continue to shine.

Yes, we are committed to ethical sourcing and adhere to responsible practices in the selection of materials. We prioritize sustainability and strive to ensure that our gemstones and metals meet the highest ethical standards.

While we encourage you to visit our showroom to experience the magic firsthand, we also offer the convenience of online shopping. Our website showcases a curated selection of our collections, and you can contact us for further assistance or customization.

You can reach us through our website’s contact form, visit our showroom in West Palm Beach, or contact our customer service directly at (561)386-3652

Yes, El Mago del Oro provides warranties on our jewelry to ensure your satisfaction. Our team is here to address any concerns and uphold the quality of our craftsmanship.