Terms and Conditions
PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES (DEFINED BELOW) ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER.
Terms and Conditions (“Terms”)
Effective date: 12/01/2023
Please read on to learn the rules and restrictions that govern your use of our website(s), products, services and applications (the “Services”). If you have any questions, comments, or concerns regarding these terms or the Services, please contact us.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
What about my privacy? El Mago Del Oro LLC takes the privacy of its users very seriously. For the current El Mago Del Oro LLC Privacy Policy, please visit our Privacy Policy.
- Jewelry Products and Services
Product Descriptions: We strive to provide accurate descriptions and images of our jewelry. However, slight variations may occur due to the nature of handcrafted items.
Services: In addition to selling jewelry, we offer various services such as customization and repairs. Details and pricing for services are available on our website.
- Customization and Repairs
Custom Orders: Customized jewelry orders are final and non-refundable. We will communicate and confirm all customization details before processing the order.
Repairs: For repair services, please contact us for a quote and shipping instructions. Repair costs and turnaround times will be communicated.
Market Value Changes: The prices for custom jewelry may be subject to change based on the market value of gold, silver, or desired gemstones. We will notify you of any price adjustments before finalizing your order.
- Intellectual Property
Ownership: All content, including images and designs, on our website is the intellectual property of ELMAGODELORO. Unauthorized use, reproduction, or distribution is prohibited.
The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us. Parents and legal guardians may not agree to these Terms or register for the Services on behalf of any children under the age of 13. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us.
Will these Terms ever change? We are constantly trying to improve our Services, so these Terms may need to change along with the Services. We reserve the right to change the Terms at any time, but if we do, we will bring it to your attention by placing a notice on the Services, by sending you an email, and/or by some other means. If you don’t agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes.
Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us.
Using the Services: You may be required to sign up for an account, and select a password and username. You promise to provide us with accurate, complete, and updated registration information about yourself. You may not select as your User ID a name that you don’t have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission.
You represent and warrant that you are an individual of legal age to form a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Services and gotten your parent or guardian to agree to these Terms on your behalf).
You will only use the Services for your own internal, personal, use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with all laws that apply to you. If your use of the Services is prohibited by any applicable laws, then you aren’t authorized to use the Services. We can’t and won’t be responsible for your using the Services in a way that breaks the law.
You will not share your account or password with anyone, and you must protect the security of your account and your password. You’re responsible for any activity associated with your account.
You may have multiple accounts but El Mago Del Oro LLC strictly forbids the use of multiple accounts for the same sole user or the use of one account for multiple users for the purpose of earning more rewards.
By using the Services, you will automatically be deemed to have opted in to receive e-mail communication from us. When you sign in for the first time, your preferences will be set to automatically publish all social interactions to other social networks. However, you will be able to edit these preferences at any time under “Settings.”
Contact Us If you have any questions about these Terms, please contact us by [email protected]
Privacy Policy Our tough security and privacy policy keep your trusted information safe and private. Information can only be accessed by staff to assist you, access is only available to third parties if you have given written permission or are to assist in criminal investigations.
El Mago Del Oro LLC is the sole owner of the information collected on this site and we guarantee that we will not sell, share, or rent your information to any outside parties.
COLLECTING INFORMATION By using El Mago Del Oro LLC you authorize us to collect, store and use your personal information to . Process your orders; . Process your membership registration; . Assist you in a customer service inquiries; . Send you promotional material; . Identify you on our forums; . Assist in calculating commissions for; affiliate, dropship, wholesale, or review programs; . Verify your identity with our payment partners.
WHAT INFORMATION DO WE COLLECT AND STORE? Registered email/ password /nickname/ IP address/ the date and time/ browser and operating system/ the URL you requested/ your PayPal email / your PayPal shipping address and other information. Some examples of why we need this information include assisting in pre-orders, delivery, payment verification, promotions and newsletters, statistics on website use to aid in improving our customer experience, and offering the most popular products. To contact you about sales, special offers and new site features, unless you have elected not to receive promotional communications in connection with this website. If you no longer want to receive our newsletter, you can click the unsubscribe link.
Note: No one other than yourself can access your password, including our staff.
El Mago Del Oro LLC 2034 S Military Trail West Palm Beach, FL 33415 Ph. +1 561 719-5910
Returns, Refunds and Disputes Policy
We want you to be completely satisfied with your purchase at elmagodeloro.com, we are committed to providing customers with the most pleasant shopping experience possible. We are always available and happy to help with any questions. We do not accept returns and do not issue refunds. To cancel orders in process we charge a restocking fee of 20% of the total amount of the purchase. For any dispute, you must first contact us within 30 days of purchase through our mail [email protected]
Shipping Policy Once the order process is finished, if your purchase is cuban link, the processing time is 15 business days. If you have purchased an item other than the Cuban link, the processing and delivery time is 7-10 Business days.